Opus Reality™ Troubleshooting

Tracking Problems

Nothing appears on the interactive image that I am presenting to the camera.

The success of the experience depends both on the lighting conditions in which you carry it out and the manner in which you present the image to the camera.

Make sure the image is well lit, making certain that there are no shadows or reflections.

Present the image in front of the camera, in a way that the image takes up half of the webcam preview.

I have got inverse 3D

Sometimes there is scene inversion (tilted downwards when the panel is upwards). To rectify this, place the panel vertically opposite the camera and then incline it once more.

This problem is also connected with lighting. Increase the lighting, avoid back light and this problem will be reduced.

How to improve the lighting

Avoid back lighting and insufficient lighting, it creates problems because the software has difficulty locating the tracked object. Lighting should be turned up to improve this. If you cannot improve the lighting in the room, add lighting to the top of the terminal.

Messages

When the application starts, a window displays the following message 'No webcam is available'

This message means that there is no webcam installed on your computer

At the start of the application, a window displays the following message 'Failed to initialize camera (…)'.

This means that your webcam has not been detected. Verify that your webcam has been correctly installed and connected to your computer.

Ensure that no other applications (e.g. MSN, Messenger, Skype, Yahoo! Messenger, etc.) is using the webcam.

If this is the case, close the other applications and launch the OAR experience again.

I have a black screen with the message 'no video input'

See above

I have a message 'Another Instance of the application already running'

You probably have another version of the plugin running on a webpage. Please close the other webpage.

PC System Requirements

PC minimum requirements

PC recommended requirements

Mac System Requirements

Mac minimum requirements

Mac recommended requirements

Browser requirements

  Internet Explorer 6, 7 and 8 Firefox 3+ Safari 3+
PC: XP and Vista Yes Yes No
Mac OS X 10.4 and 10.5 No Yes Yes